8. CAN I EXCHANGE OR RETURN MY ORDER?
By law, from the moment the order is received, you have 14 calendar days to contact us and let us know about your interest in returning the order. You will then receive an email with all the information on exchanges and returns.
If the reason for the exchange or return is because the product is faulty or you received the wrong product, the exchange will not incur in any extra charge. In any other case, the additional costs of the return will be incurred by the client.
The client must contact us through email where information will be given on how to proceed within the previously mentioned time frame. All communications taking place after the deadline will not be valid.
Discontinuance entails the full refund of the purchase amount and in order for the client to receive a full refund, it is essential that the product remain in perfect condition by keeping the original packaging and the purchase invoice.